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    • Market
      • Retail Industry
      • Food and Beverage
      • Themed Attraction Park
      • Cinema
    • Success Stories
      • Golden Screen Cinemas
      • Koufu
      • Ang Mo Supermarket
      • National Healthcare Group
      • Other Successes
    • Solutions
      • Cinema Touchpoint
      • Head Office
      • Channel Sales
      • Cash Management
      • EASI POS
      • Self-Service Kiosk
      • Unmanned Store
      • OmniLink MS
      • Forex Exchange Kiosk
    • About Us
      • About EASI Group
      • Customers and Partners
      • Contact Us
      • ISO/IEC 27001
      • SOC 2 TYPE 2 Compliant
    • Careers
    • News and Updates

  • Home
  • Market
    • Retail Industry
    • Food and Beverage
    • Themed Attraction Park
    • Cinema
  • Success Stories
    • Golden Screen Cinemas
    • Koufu
    • Ang Mo Supermarket
    • National Healthcare Group
    • Other Successes
  • Solutions
    • Cinema Touchpoint
    • Head Office
    • Channel Sales
    • Cash Management
    • EASI POS
    • Self-Service Kiosk
    • Unmanned Store
    • OmniLink MS
    • Forex Exchange Kiosk
  • About Us
    • About EASI Group
    • Customers and Partners
    • Contact Us
    • ISO/IEC 27001
    • SOC 2 TYPE 2 Compliant
  • Careers
  • News and Updates

Retail

EASI POS in use at retail checkout.

Changes in the Retail Industry

The rise of self-service technology has had a significant impact on the retail industry, with businesses increasingly implementing self-service options to improve efficiency and customer experience. Self-checkout kiosks, product information screens, and mobile ordering are just a few examples of the ways in which self-service has transformed the retail landscape. 


This technology has not only made shopping more convenient for customers, but also allows retailers to streamline operations and reduce staffing costs. Additionally, advancements in AI and machine learning are enabling even more sophisticated self-service solutions, such as virtual shopping assistants and personalized recommendations. As self-service technology continues to evolve, it is likely to become an even more integral part of the retail experience. 

Why should retailers invest in self-service?

 There are several compelling reasons why retailers should invest in self-service technology:


  1. Improved customer experience: Self-service technology can offer customers a faster and more convenient shopping experience, with features such as mobile ordering and automated checkout reducing wait times and simplifying the purchasing process.
  2. Increased efficiency: Self-service systems can help retailers streamline their operations, reducing the need for staff and enabling them to handle higher volumes of customers with less resources.
  3. Cost savings: By reducing staffing needs and automating certain tasks, self-service systems can help retailers save on labor costs and increase profitability.
  4. Data insights: Self-service systems can generate valuable data on customer behavior and preferences, providing retailers with insights that can be used to improve operations and tailor the shopping experience.
  5. Competitive advantage: As more and more retailers adopt self-service technology, those that fail to keep up risk falling behind their competitors and losing market share.


Overall, investing in self-service technology can help retailers stay competitive, reduce costs, and provide a better shopping experience for their customers.

If you don't drive your business, you will be driven out of business


B. C. Forbes

Kiosks with touch screens.

Key Elements of a Retail Self-Service Solution

 A self-service retail system typically consists of several key elements, which may include:


  1. Kiosks or touchscreens: These devices allow customers to interact with the system and perform tasks such as browsing products, checking prices, and placing orders.
  2. Mobile apps: Retailers may offer mobile apps that allow customers to access the self-service system from their smartphones or tablets, providing an even more convenient and personalized experience.
  3. Automated checkout: Self-checkout stations and other automated checkout solutions allow customers to pay for their purchases without needing assistance from a store associate.
  4. Digital signage: Displays throughout the store can provide customers with information on product features, pricing, and promotions.
  5. Inventory management systems: Retailers may use sensors and other technologies to track inventory levels and automatically replenish stock when needed.
  6. Data analytics: By collecting and analyzing data on customer behavior and preferences, retailers can optimize their self-service systems and improve the overall shopping experience.


Overall, investing in self-service technology can help retailers stay  competitive, reduce costs, and provide a better shopping experience for  their customers. 

Making your first step towards a self-service retail outlet

Step 1: Assess Business Needs and Goals

The first step towards implementing a retail self-service system is to assess the needs and goals of the business. This involves identifying pain points in the existing retail experience and considering how self-service technology can address these challenges. Retailers should also take into account the specific needs and preferences of their target customers, as well as any cultural or linguistic considerations that may be relevant.


Step 2: Understanding & Evaluating Different Self-Service Technologies 

Once the needs and goals of the business have been established, retailers can begin researching and evaluating different self-service technologies and providers. This may involve reviewing case studies and customer testimonials, as well as conducting on-site visits to see different self-service systems in action.


Step 3: Mapping Out the Customer Journey Process

After selecting a self-service provider, the next step is to plan and design the system. This involves mapping out the customer journey and considering how different self-service technologies can be integrated to create a seamless and intuitive experience. Retailers should also consider how they will train staff and provide ongoing support for the system.


Step 4: Implementation, Monitoring & Analysis

Finally, the system can be deployed and tested, with ongoing monitoring and analysis used to optimize the system and ensure that it is meeting the needs of both the business and its customers.

Our Services

Design & Consultation

Integration and Deployment

Design & Consultation

Provide design and consultation services for retail self-service solutions.

We design and develop customized self-service solutions that meet our customers' unique needs and requirements. 

Hardware and Software

Integration and Deployment

Design & Consultation

Provide hardware and software components for retail self-service solutions.

We provide the necessary hardware and software components for implementing self-service systems, including kiosks, digital signages, mobile apps, and more. 

Integration and Deployment

Integration and Deployment

Integration and Deployment

Provide integration and deployment of solutions for retail self-service solutions.

 We handle the integration and deployment of self-service systems, ensuring that they work seamlessly with existing technology infrastructure and processes. 

Maintenance and Support

Data Analysis and Optimization

Integration and Deployment

Provide maintenance and support for retail self-service solutions.

We provide ongoing maintenance and support services to ensure that self-service systems remain functional and up-to-date. 

Data Analysis and Optimization

Data Analysis and Optimization

Data Analysis and Optimization

Assist customers to collect data for data analysis and optimization.

We help customers collect and analyze data on customer behavior and preferences, using this information to optimize self-service systems and improve the overall shopping experience. 

EASI Retail Solutions

Self-Service Kiosk

Unmanned Store with RFID Solutions

Unmanned Store with RFID Solutions

Self-Service Kiosk

The self-service kiosk is a standalone interactive terminal that enables customers to perform various tasks or transactions independently.

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Unmanned Store with RFID Solutions

Unmanned Store with RFID Solutions

Unmanned Store with RFID Solutions

Unmanned Store with RFID Solutions

 Fully automated retail systems that uses various technologies to enable customers to shop without the assistance of human staff.

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Point of Sale

Unmanned Store with RFID Solutions

Cash Management

Point of Sale

The point of sale (POS) system is a computerized system used by businesses to process sales transactions. It is also the hub for keeping track of inventory, daily sales data, customer management, and manage price listings for every product or services

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Cash Management

OmniLink Merchant Services (OMS) Printer

Cash Management

Cash Management

Secure and centralized cash management machines are designed to streamline and optimize cash handling processes in businesses. These machines are capable of performing various functions related to cash, such as accepting, counting, sorting, verifying, and dispensing currency. 

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Currency Exchange Kiosk

OmniLink Merchant Services (OMS) Printer

OmniLink Merchant Services (OMS) Printer

Currency Exchange Kiosk

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.

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OmniLink Merchant Services (OMS) Printer

OmniLink Merchant Services (OMS) Printer

OmniLink Merchant Services (OMS) Printer

OmniLink Merchant Services (OMS) Printer

POS printer reinvented with advanced & comprehensive connectivity, for both online & onsite connection.

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Talk to us to find out more

Contact Us

Articles to Read

We put up some articles from time to time. Here are some which we think are good to share with our Retail customers:


Grab & Go

  • Grab & Go Retail Solutions
  • Benefits of a Grab & Go Establishment

Loyalty

  • A Loyalty Program is a Good Idea for Your Restaurant
  • Loyalty Rewards Program
  • Using POS System to Run A Successful Customer Loyalty Program


Point of Sales (POS)

  • Uses of EASI Android POS
  • EASI Android POS Cloud Solution
  • Effective Staff Management Using EASI POS
  • A Tablet POS Simplifies Your Restaurant Operations
  • Say goodbye to old-fashioned traditional paper Menus!
  • EASI Inventory Management System
  • How to Choose a Retail POS System
  • All-In-One POS Software Lets You Manage Multiple Stores
  • EASI Android POS Cloud Solution


Mobile Ordering

  • Mobile ordering streamlines your business today!
  • Five Main Reporting Features Your Business Should Be Using
  • EASI Card MIFARE Solution – A contactless smart card technology
  • EASI self-payment solution offers better customer service
  • Vending Machine Spreads Happiness


Back Office & Inventory Management

  • Why is a Back Office Solution so important?
  • 5 Easy steps to choosing the right inventory management solution for your business
  • EASI Electronic Shelf Labeling Solution and Price Checker Kiosk
  • Keeping inventory under control during the holiday season


Self-Service Kiosk

  • Benefits of EASIPOS Self-Service Kiosk
  • EASI Self-Service Kiosk for Cash/Cashless Payments
  • EASI Self-Service Kiosk - New Experiences & Value Add
  • Self Service Kiosks: Impact Of Amended Employment Act 1955
  • Why Self-Service Kiosks?


Digital Signage

  • We make it EASI to display orders!


OMS Printer

  • Discover the power of EASI OMS Printer


Support

  • Is Your Business Covered by Maintenance?

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